Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@weekzoon.com. Please note that returns will need to be brought to the following address: Köpenicker Str. 195A, Friedrichshain-Kreuzberg, 10997 Berlin, Germany.

If your return is accepted, we will send you instructions on how and when to bring your item in. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@weekzoon.com.

Policy Details

Returns: Accept returns for both defective and non-defective products

Exchanges: Accept exchanges

Product condition: New only

Window: 30 days

Method: In-store

Restocking fees: No cost

Refund processing time: 10 business days

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Information

Address: Köpenicker Str. 195A, Friedrichshain-Kreuzberg, 10997 Berlin, Germany
Phone: +49 30 61076633
Email: support@weekzoon.com