FAQs

General & Ordering

Q: Where is Week Zoon located?
A: Our address is Köpenicker Str. 195A, Friedrichshain-Kreuzberg, 10997 Berlin, Germany.

Q: How can I contact customer support?
A: You can email us at support@weekzoon.com or call +49 30 61076633. Our support hours are Monday to Friday, 09:00 – 17:00 (Berlin Time).

Q: Can I modify or cancel my order?
A: Because we begin fulfilment quickly, please reach out via email immediately after placing your order. Once an order is dispatched, it cannot be cancelled before delivery.

Shipping & Delivery

Q: Where do you ship?
A: We ship exclusively within Germany.

Q: What are the shipping charges?
A: We provide Free Shipping on all orders across Germany. No extra fees are applied at checkout.

Q: What is the total delivery time?
A: Handling takes 1–2 business days (order cut-off at 17:00 Berlin Time), and transit takes 1–2 business days. Total estimated delivery time is 2–4 business days (Monday–Friday).

Q: How do I track my shipment?
A: After dispatch, an email with tracking details will be sent directly to your registered email address.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window from the day of delivery. Items must be in new condition, unused, with tags, and in original packaging.

Q: What is the return method?
A: We accept in-store returns. Please reach out to support@weekzoon.com before bringing your item to Köpenicker Str. 195A, Friedrichshain-Kreuzberg, 10997 Berlin, Germany.

Q: Are there any restocking fees?
A: No, returns incur no restocking fees.

Q: How long does refund processing take?
A: After return inspection and approval, refunds are issued to the original payment method within 10 business days.